Privacy Policy

Favy Empire is a Nigerian fashion, jewellery, accessories, customization, crochet, and lifestyle store. This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you visit our website, create an account, shop with us, contact support, apply as a vendor, subscribe to notifications, or otherwise interact with Favy Empire.

By using our website or services, you acknowledge that your personal information will be handled as described in this policy.

We collect information you provide directly, information created while you use our services, and limited technical information collected automatically.

• Identity and contact details, such as your name, email address, phone number, delivery address, billing address, and account login details.
• Order and shopping details, including products viewed, cart items, wishlist items, purchases, order history, delivery instructions, returns, exchanges, and customer support requests.
• Customization information, such as names, initials, engravings, sizes, design preferences, crochet specifications, reference notes, or other details you submit for personalized products.
• Payment and transaction details, including payment status, payment reference, selected payment provider, order value, refunds, and fraud-prevention signals. Card or bank details are handled by secure payment providers such as Flutterwave, banks, and card networks and are not stored by Favy Empire in full.
• Vendor or wholesale application details, such as business name, contact information, resale interest, purchase volume, approval status, and related communications.
• Notification preferences and device subscription details when you enable browser or app push notifications.
• Communications with us, including contact form messages, emails, WhatsApp conversations, reviews, feedback, and social media interactions.
• Technical and usage information, such as IP address, browser type, device type, pages visited, links clicked, session activity, approximate location, cookies, and similar analytics data.

• To create and manage your Favy Empire account.
• To process orders, payments, delivery, returns, exchanges, refunds, and order updates.
• To provide customer support and respond to enquiries.
• To personalize your shopping experience, including cart, wishlist, product recommendations, saved addresses, and account preferences.
• To prepare personalized, engraved, custom, crochet, or special-order items based on details you provide.
• To review vendor or wholesale applications and manage approved vendor pricing or benefits.
• To send service messages, including order confirmations, payment updates, delivery alerts, account notices, and security alerts.
• To send marketing messages, promotions, product drops, and newsletters where permitted by law or with your consent.
• To enable browser or app notifications when you choose to turn them on.
• To improve our website, product catalogue, customer service, logistics, security, and business operations.
• To detect, investigate, and prevent fraud, abuse, unauthorized access, chargebacks, or other harmful activity.
• To comply with tax, accounting, consumer protection, data protection, law enforcement, and other legal obligations.

Where applicable data protection law requires a legal basis, we process personal information because it is necessary to perform a contract with you, because you gave consent, because we have a legitimate business interest that does not override your rights, or because we must comply with legal obligations.

We do not sell your personal information. We share only what is reasonably necessary with trusted third parties that help us run Favy Empire.

• Payment providers such as Flutterwave, banks, card networks, and fraud-prevention services.
• Courier, delivery, fulfilment, and logistics partners that need delivery contact details and order information.
• Technology providers for hosting, authentication, email, analytics, push notifications, customer support, security, and database services.
• Professional advisers, auditors, tax consultants, insurers, and legal advisers when needed for business operations.
• Government, courts, regulators, or law enforcement where disclosure is required by law or necessary to protect rights, safety, and security.

We use cookies and similar technologies to keep the website working, remember your session, maintain your cart and account preferences, improve site performance, understand traffic, support security, and measure the effectiveness of campaigns.

You can control cookies through your browser settings. Blocking some cookies may affect login, checkout, cart, wishlist, or other core site features.

If you subscribe to emails, promotional messages, WhatsApp updates, or browser notifications, we may send product updates, offers, order reminders, and Favy Empire news. You can opt out of marketing at any time by using the unsubscribe option where available or contacting us.

Service messages related to your orders, payments, account, delivery, safety, or policy updates may still be sent even if you opt out of marketing.

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including to provide services, maintain accounts, resolve disputes, prevent fraud, comply with accounting and tax requirements, and meet legal obligations.

When information is no longer needed, we delete it, anonymize it, or securely archive it according to our operational and legal requirements.

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include access controls, secure payment redirects, encrypted connections where available, and operational safeguards.

No online service can guarantee absolute security. Please keep your login details private and contact us immediately if you believe your account or order information has been compromised.

Subject to applicable law, including Nigerian data protection requirements, you may have the right to access, correct, update, delete, restrict, or object to certain uses of your personal information. You may also request a copy of your information, withdraw consent where processing is based on consent, or opt out of marketing communications.

To exercise these rights, contact us using the details below. We may need to verify your identity before completing a request.

Some service providers that support Favy Empire may process information outside Nigeria. Where this happens, we take reasonable steps to ensure your information receives appropriate protection consistent with applicable data protection law.

Our website may link to payment pages, social media pages, courier services, or other third-party websites. Their privacy practices are controlled by their own policies, not this Favy Empire Privacy Policy. Please review their policies before submitting information to them.

Favy Empire is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised date.