Returns & Exchanges

1. Return Window

We accept returns within 7 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Returns requested after this window may not be accepted.

2. Non-Returnable Items

• Engraved or personalised items
• Custom crochet pieces
• Earrings and pierced jewellery (hygiene reasons)
• Gift cards and promotional items
• Items marked "Final Sale"

3. How to Start a Return

1. Email services@favyempire.com with your order number and a short reason for the return.
2. Our team will reply within 1–2 business days with return instructions and the destination address.
3. Ship the item back using a trackable courier service.
4. Once we receive and inspect the item, we will process your refund or exchange.

4. Exchanges

We're happy to exchange an item for a different size or colour, subject to availability. Exchanges follow the same process as returns — simply note in your email that you'd like an exchange and specify the replacement variant.

5. Refunds

Approved refunds are issued to your original payment method within 5–10 business days of our receiving the returned item. Original shipping fees are non-refundable unless the return is due to our error or a defective product.

6. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will cover the return shipping and send a replacement or issue a full refund.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defect. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

8. Questions

For help with a return or exchange, visit our contact page and our team will be happy to assist.